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Returns

Our aim is for you to purchase your jewellery on our website with complete peace of mind. Thats why we offer a no fuss return policy. Should you want to return your purchase we will offer a full refund or a exchange, just follow the simple steps below to return your unused purchase.

STEP ONE: EMAIL US

The first thing you need to do is to inform us that you are returning a item. This can be done at returns@avita-jewellery.co.uk let us know why you are returning the item and we shall send you a returns form and number to include when you return your purchase. 

STEP TWO: PACKAGE ITEM(S)

Ensure that you have packaged the items securely. Include any certificates, valuations, boxes etc that may of come with your purchase. 

STEP THREE: SEND IT

The final step is to send it to us. This can be done by hand or by insured delivery. We must stress that you are responsible for the package until it is signed over to us. We would advise using Royal Mail special delivery when sending returns back to us. Use the address below for returns:

Avita
31-35 Kirby Street
London
EC1N 8TE

Once we receive your return it will be inspected by our quality assurance who will issue a refund within 48 of receiving your return. 

All our engagement rings and wedding rings are customisable. So if you would like to add that little bit of detail to make it personal, give us a call.