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DELIVERY

All you want to know is that your jewellery will arrive safe and sound.

So, for added peace of mind…

We send all items of jewellery using the Royal Mail Special Delivery Service. It means your purchase is fully insured against loss, damage or theft. We deliver throughout the United Kingdom. We dispatch from Monday to Saturday and any item we send out will be delivered by 1pm the next working day.

Our delivery is free of charge and it is discreetly packaged with no reference to diamonds or jewellery. Alternatively, you might want to collect your purchases from our office. If that is the case then let us know in advance by email or phone.

DELIVERY TIMEFRAMES

The difference with Avita is that we create the jewellery you want. You don’t have to settle or pick something from the peg that doesn’t quite fit what you want. You have exact requirements so we typically plan for a delivery date of between 10 to 12 working days from the date when your order is placed.

The table below gives an indication of the delivery timeframes that are usual:

Jewellery Type Timeframe
 Loose Diamonds  1-7 Days Working Days
 Diamond Jewellery  10-12 Working Days
 Plain Wedding Rings  1-4 Working Days
 Designed Wedding Rings  15 Working Days
 Bespoke Items  15+ Working Days

If you have a specific date by which you need your purchase then please specify in the Special Instructions box when you place your order. Alternatively you can email us at sales@avita-jewellery.co.uk with the order number in the subject box and we will respond within 24 hours.

SECURE DELIVERY

We want to make your delivery as safe and secure as possible. When your item is delivered you will be asked to sign a “Proof of Delivery”. It is important that the delivery address you provide is secure and that someone is available at the address to sign on your behalf.

DELIVERY STATUS

If there is any delay to your order we will of course contact you immediately by email or telephone. We will never normally leave a message on a landline phone without your permission in case we accidentally let the cat out of the bag!

All our engagement rings and wedding rings are customisable. So if you would like to add that little bit of detail to make it personal, give us a call.