Our Avita Guarantee

Each and every piece is made not only with love but with an overwhelming desire for you to be as happy with it in years to come as you are today.

With that in mind, every purchase of an engagement ring or wedding band comes with our unique Avita Guarantee. For the first 10 years after your purchase, we offer unique services ensuring that you can buy from us with absolute confidence!

Lifetime Ring Cleaning and Polishing

Over time your diamond can appear to lose its shine but don't worry, we've got you covered. If you'd like to make sure your diamond shines beautifully once again, simply visit us or send your ring and we'll ensure that it's returned to its sparkling best in no time!

Free Ring Re-Sizing

Finger sizes may change over time, and we understand that. That's why we offer a complimentary re-sizing service (up to 3 sizes up or down) to ensure that your ring fits perfectly. We take pride in going the extra mile to ensure our customers satisfaction.

60-Day Refund or Exchange

We offer a 60-day refund or exchange policy for complete peace of mind. If for any reason you don't like your ring, we will offer you a refund or exchange.

 *Please note this is not available on custom made and engraved items. For more details visit our Exchange & Returns page. 

What does the 10-year guarantee cover?

*Applies exclusively to the purchase of wedding and engagement rings

  • Pre-wedding full valet service

You want your ring looking its very best for your big day, therefore we offer a full clean, polish, and more in our complimentary valet service.

  • Annual Inspection

Our annual service provides a thorough inspection of your ring under a jeweller's loop, along with thorough cleaning and repairs if necessary – all free of charge.

  • Hand-picked diamonds by qualified Diamond experts

We personally inspect each diamond to ensure the highest level of quality and offer a 5-year guarantee on all of our diamonds.

  • Life-time diamond trade in

You deserve the best, so if you’re considering upgrading your engagement ring, we will credit the current value of your ring towards your new purchase.

*Please note that the new ring must be twice the value of your original ring.

  • Free repairs on manufacturing faults

It shouldn't ever happen - but if despite all of our stringent checks any of your diamonds loosen or fall out, we will repair it.

  • Complimentary Insurance Valuation

Your ring will come with a retail valuation for insurance. This shows the value of your ring at a high-street retailer. This is the certificate you need for insurance purposes.

  • Conflict-free Diamonds

Our supply chain is part of the Kimberly process which traces the diamond from mine to retailer. All of our diamond purchases are subject to a strict vetting process that ensures that our diamonds are only ever obtained from conflict-free zones.