We have specialists that will work on the design you want and will advise what is and what is not possible. We will also guide you through the whole process from costs to the various stages. Visit our Bespoke page or Contact Us, and start the process.
Of course we can. This is a great way of breathing new life into an old piece or revamping an inherited item of family jewellery.
We check our supply chain at regular intervals to insure our diamonds are Conflict Free. We insist that all our diamond suppliers have signed up to the Kimberly Process. Read more in our Learn About Diamonds section.
Yes you can. Our natural diamonds are predominately certified by GIA, and our lab diamonds are predominately certified by IGI. If you have a specific laboratory you would prefer then please Contact Us prior to placing your order and we can arrange that for you.
A diamond certificate includes precise details about your diamond, including its size and details of the type of inclusions. Why is this important? The difference between diamond grades is very fine. Diamonds which are accompanied by a diamond certificate have been graded by a number of diamond graders that have reached a majority decision. Learn About Diamonds on this page to help you make an informed decision.
We have partnered with Shopify to process credit card payments. Shopify are one of the largest online processing companies in the UK and have an excellent record for online security. All payments are directed through our secure server. If you are still nervous then feel free to call us to process your payment.
After you have placed your order you will receive a confirmation email. If after 24 hours you have still not received this then please get in touch with us at email@example.com. You will also get another email when your order has been dispatched.
Yes. Have a look at our Ten year Guarantee that is designed to give you complete peace of mind and keep you loving your purchase as much as the day you bought it.
Yes we can. When placing your order you will be asked if you want the order delivered to another address, please enter any alternative address there.
Yes, we do.
RETURNS AND CANCELLATION QUESTIONS
If your order has not been dispatched then please Contact Us and we will cancel your order.
Our aim is for you to purchase your jewellery on our website with complete peace of mind. That's why we extended our returns policy to 60 Days from date of delivery. Should you want to return your purchase we will offer a full refund or an exchange. Check out our Exchange & Returns page for clear instructions.
Send your order back to us using an insured postage service. Ensure no reference is made to the words Jewellery or Diamond on the packaging.
RING RESIZING QUESTIONS
Of course you can. This forms part your 10 Year Guarantee. Please send your ring to us by insured delivery or Contact Us to make an appointment to drop it off and we will have the ring resized for you free of charge.